Refund Policy

1. Eligibility for Refunds

To be eligible for a refund, you must:

• Be within your first 7 days of subscription
• Not have previously received a refund from us
• Request the refund through our official contact channels

2. What We Refund

We refund:

• The full subscription amount for the current billing period
• Any charges that have not yet been used for the upcoming period

3. What We Do Not Refund

Refunds are generally not available for:

• Requests made after 7 days from the initial subscription date
• Partial month usage (monthly subscriptions)
• Subscriptions that have been cancelled and then reactivated
• Fraudulent claims or abuse of the refund policy

4. How to Request a Refund

5. Refund Timeline

After your refund request is approved:

• Credit Card: Typically 5-10 business days to appear on your statement
• Debit Card: May take up to 10 business days depending on your bank

Note: The refund will be processed in the original payment currency.

6. Subscription Cancellation

You can cancel your subscription at any time through:

• Emailing us at support@moodgallery.com
• Using the cancellation link in your Stripe invoice email

After cancellation, you'll continue to have access until the end of your current billing period. No refunds are provided for the remaining period unless under exceptional circumstances.

7. Changes to Subscription

If you wish to:

• Downgrade: Changes will take effect at the next billing cycle
• Upgrade: Changes take effect immediately with prorated charges

8. Exceptional Circumstances

We understand that exceptional situations occur. If you believe you have special circumstances that warrant a refund outside our standard policy, please contact us and we'll review your case individually.

9. Contact Us